General Terms and Conditions –
1. About Arumera
Welcome to Arumera.eu, your online destination for high-quality halal food products.
This website is operated by Blue Bear GmbH, based in Vienna, Austria.
Our goal is to provide a reliable and convenient platform for customers across Europe, allowing them to purchase a wide range of halal products and have them delivered directly to their homes.
2. Product Information
Accuracy:
We strive to provide accurate and up-to-date product information. However, images shown are for illustrative purposes only, and actual products may differ in appearance, packaging, or size.
Variations:
Some products may vary slightly in weight, size, or packaging quantity by a permissible margin of up to five percent.
Substitutions:
If a product is unavailable, we may replace it with an equivalent item or one of higher value.
Availability:
All products listed on the website are subject to availability. If any item in your order is unavailable, you will be notified promptly.
3. Ordering and Delivery
Placing an Order:
By completing an order on our website, you are submitting a binding offer to purchase. We reserve the right to accept or decline this offer.
Order Confirmation:
You will receive an email confirmation with order details once your order has been accepted.
Delivery:
We aim to deliver your order within the timeframe indicated at checkout. Delivery times may vary depending on your location and circumstances beyond our control.
Shipping Costs:
Shipping fees are calculated based on your location and the weight of the order. These costs are displayed clearly before checkout.
4. Returns and Refunds
Damaged or Defective Products:
If you receive a damaged or defective item, please contact us within a few days of delivery and provide a clear description along with supporting photos.
We may request that the item be returned before issuing a refund or sending a replacement.
Incorrect Products:
If you receive an item you did not order, please notify us within a few days.
The incorrect, unopened item must be returned in its original condition at your own cost, after which we will send the correct product.
Unwanted Products:
We generally do not accept returns of unwanted products unless they are damaged or defective.
All sales are final; please review your order carefully before confirming it.
Exceptions:
Opened, used, or altered products cannot be returned or exchanged unless proven defective after inspection.
We reserve the right to refuse late or unacceptable returns and are not responsible for issues caused by incorrect delivery addresses.
Refund Process:
Once approved, refunds will be issued to the original payment method within several business days.
5. Privacy
Privacy Commitment:
We are committed to protecting your personal data in accordance with applicable laws.
Data Collection:
We collect information such as your name, address, email, and payment details to process orders and facilitate your shopping experience.
Data Use:
Your data may be used for marketing purposes, such as sending newsletters.
You may unsubscribe at any time.
Data Security:
We take appropriate measures to protect your data from unauthorized access.
6. Disclaimer
Product Information:
While we aim for accuracy, we do not guarantee that the content is error-free, complete, or current.
Liability:
To the extent permitted by law, we disclaim liability for any damages resulting from the use of our website or products.
7. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Austria.
Any disputes shall fall under the exclusive jurisdiction of Austrian courts.
8. Contact
For inquiries regarding these Terms and Conditions, please contact us at:
📧 support@bluebear.at
